At Hive & Mane, we aim to provide a seamless shopping experience and ensure your complete satisfaction with your purchases. This refunds policy outlines the conditions under which refunds may be provided for products purchased from our website, www.hiveandmane.com.au, or any associated platforms. By making  a purchase from our website, you agree to the terms of this refunds policy. 

1. Eligibility for Refunds

  Refunds may be issued under the following circumstances: 

• Cancellation before Dispatch: You may request a refund if you decide to cancel your order before it has been dispatched for delivery. Please contact us as soon as possible with your order details to initiate the cancellation and refund process. 
• Damaged or Defective Products: If you receive damaged or defective products, please notify us immediately upon receipt of the order. We will assess the issue and provide a refund or replacement based on our assessment. 
• Non-Delivery: If you do not receive your order within a reasonable timeframe, please contact us to report the non-delivery. We will investigate the matter and issue a refund if appropriate.

2. Refund Process

  To request a refund, please contact us at cavemanproductions@hiveandmane.com.au with your order details and brief explanation of the reason for the refund request. We will review your request and respond to you promptly. 

  If your refund request is approved, refunds will be processed back to the original payment method used for the purchase. Please allow up to 5 to 7 working days for the refund to be credited to your account. 

3. Exclusions

  Refunds will not be provided under the following circumstances: 

• Change of Mind: We do not offer refunds for change of mind or dissatisfaction with the product if it is not damaged or defective. 
• Consumable or Personal Care Products: Due to hygiene reasons, we are unable to accept returns or provide refunds for consumable or personal care products unless they are damaged or defective upon receipt. 

4. Contact Us

  If you have any questions or concerns about our refunds policy or would like to request a refund, please contact us   at  cavemanproductions@hiveandmane.com.au. We are committed to resolving any issues to your satisfaction and ensuring a positive shopping experience with    Hive & Mane.